Refund policy

Last Updated: 14th March, 2026

Due to hygiene and safety concerns, opened or used products cannot be returned.

Eligible Returns:
• Damaged product received
• Wrong product delivered
• Missing product in the package

Customers must inform us within 48 hours of delivery.

Return Process:
Please email us with:
• Order number
• Product images
• Unboxing video (if available)

Refund Process:
Once verified, refunds will be processed within 5–7 business days to the original payment method.

Cancellation Policy:

Orders can only be cancelled before they are shipped.

How to Cancel:
Contact us immediately with:
• Order number
• Registered phone number

If the order has already been dispatched, cancellation may not be possible.

Refunds for cancelled orders will be processed within 5–7 business days.